babu stars Privacy Policy

Introduction and Scope

babu stars is an online gaming and sports betting platform. This Privacy Policy ("Policy") defines how babu stars collects, stores, processes, and protects the personal information of its users.

If you use the babu stars website, mobile application, or any related services, the terms of this Policy apply to you. This Policy should be read together with our Terms and Conditions, as both documents together govern the relationship between you and babu stars.

This Policy applies to all individuals residing in Bangladesh who use the babu stars platform. By using the platform, you consent to the processing of your information under the terms described in this Policy.

Information We Collect

babu stars collects only the information necessary for providing and operating its services. The types of information collected are detailed below.

2.1 Identity Information

• Full name and date of birth
• National ID number or passport number
• Email address and mobile number
• Residential address

2.2 Financial Information

• bKash, Nagad, Rocket, Upay, or bank account details (for transaction processing only)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Usage Information

• Login times, device information, and IP address
• Gaming activity and betting history
• Browsing behaviour and click data on the platform
• Records of communication with customer support

2.4 Voluntarily Provided Information

If you submit a complaint to the support team or take part in any survey, the information you provide there is also stored.

How We Collect Information

babu stars collects information in several ways. The main methods are described below.

3.1 Directly Provided Information

Information you provide yourself during account registration, identity verification, or when filling in any form is collected directly.

3.2 Automatically Collected Information

While you use the platform, certain information is automatically collected from your browser or device, such as IP address, browser type, operating system, and device identifiers.

3.3 Through Third Parties

Trusted third-party verification services may be used as part of the identity verification process. In such cases, only the minimum necessary information is exchanged.

Purpose of Using Information

Collected information is used for specific and lawful purposes. No information is used for unnecessary purposes.

4.1 Service Operations

• Creating and managing accounts
• Processing deposit and withdrawal transactions
• Ensuring bonuses and promotions are delivered
• Providing customer support services

4.2 Security and Fraud Prevention

• Detecting unauthorised access to accounts
• Identifying suspicious transactions
• Preventing multiple accounts or fraudulent activity

4.3 Responsible Gaming

We monitor users' gaming behaviour to identify problematic patterns and provide necessary support. Following the responsible gaming guidelines on babu stars is part of our commitment.

4.4 Platform Improvement

Usage patterns are analysed to improve the platform's design, game layout, and overall experience.

4.5 Communication

Important account notifications, transaction confirmations, and policy changes are communicated via email or SMS.

Sharing Information with Third Parties

babu stars does not sell your personal information or transfer it to third parties for commercial purposes. However, limited information may be shared in the specific circumstances below.

5.1 Service Providers

Necessary information is shared with contracted service providers for payment processing, identity verification, and technical infrastructure management. These organisations may use the information only for the specified purpose.

5.2 Gaming Software Providers

Limited information may be shared with game studios such as Pragmatic Play, PG Soft, Evolution, and JILI, as required for operating their games.

5.3 Legal Obligations

babu stars is required to provide information in accordance with orders from competent authorities or applicable law. In such cases, only the minimum necessary information is provided.

5.4 Business Transfer

If there is any change in the ownership or management of babu stars, user information may form part of that transfer. You will be informed in advance in such a situation.

Cookies and Tracking Technologies

babu stars uses cookies and similar technologies to operate the platform properly.

6.1 Types of Cookies

• Essential Cookies: These are necessary to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your language preference and other personalised settings.
• Analytical Cookies: Used to review platform usage and improve the experience.

6.2 Cookie Control

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause some features of the platform to not work correctly.

Data Retention and Security

babu stars applies industry-standard security measures to protect user information.

7.1 Technical Security

• All data transmissions are secured by SSL encryption
• Advanced encryption methods are used to store sensitive information
• Regular security audits are conducted
• Automated alert systems monitor for suspicious activity

7.2 Administrative Security

Only authorised staff may access user information, and only when required for a specific task. All staff work under strict confidentiality agreements.

7.3 Data Retention Period

Information for active accounts is retained for the duration of service. After an account is closed, certain information must be kept for a specified period due to legal and regulatory obligations. Once that period has passed, the information is securely deleted.

Your Rights

As a babu stars user, you have the following rights over your own information.

8.1 Right to Access

You may request to view the information stored in your account at any time. If you make a request to the support team, it will be provided within the specified timeframe.

8.2 Right to Correction

If there is any incorrect information in your account, you may request a correction. Supporting documents may be required to correct identity-related information.

8.3 Right to Deletion

You may request deletion of information that is not subject to legal or regulatory obligations. However, for active accounts, it may not be possible to delete information that is essential for providing the service.

8.4 Right to Data Portability

You may apply to receive a copy of your activity history and account information.

8.5 How to Submit a Request

To exercise any of the above rights, contact us via our 24/7 live chat support or by email. Our support team can assist in both Bengali and English. You may also visit the FAQ section for answers to common questions.

Protection of Minors' Information

babu stars strictly prohibits registration or participation by anyone under the age of 21. Our platform does not target minors in any way and does not intentionally collect their information.

Age is verified during registration, and if it is later found that an account holder is under 21 years of age, that account is immediately closed and the related information is deleted. If you believe an underage person is using the platform, please inform the support team.

Policy Changes & Contact

10.1 Policy Changes

babu stars may update this privacy policy as needed. If any significant changes are made, a notice will be published on the platform and registered email addresses will be informed. Continued use of the platform after changes will be taken to mean that you agree to the updated policy.

10.2 Other Applicable Policies

In addition to this privacy policy, other policies of babu stars also apply to you. You can find a general overview of the platform on our About babu stars page.

10.3 Contact

For any questions or concerns regarding the privacy policy, please contact us:

• Live Chat: 24 hours, 7 days a week
• Email: [email protected]
• Support Languages: Bengali and English

We generally respond to all inquiries within 24 hours. Complex data rights requests may take a little longer.